Frequently Asked Questions
SHIPPING
How long will it take to get my order?
It depends on where you are. US orders will take 5-8 business days to arrive. International deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email.
HELP! I provided a wrong address. What can I do?
Now you should be quick. We can only change your shipping address before the package leaves our facility.
Send us an email to support@heropaws.us or use our contact form.
Why USPS Shows "Awaiting Item"?
We use two shipping couriers, and to see the full tracking updates before USPS receives the package please use our new tracking page: Track Your Order
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Need more help? You can contact us through our contact page! We will be happy to assist you.